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Original topic:

Odyssey G9 lite black screen

(Topic created: 08-31-2023 11:48 AM)
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TEMPUS16
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Monitors and Memory

Today all of a sudden my G9 that is 1 year to 1 year and a half went lite black screen.

I was playing on it after 6 weeks of not using the PC for being away on holidays and all of a sudden it went black.

I can see white/grey light but can't see any display port information or even the screen menu. I have tried the same cables in another screen and everything is working.

Any idea what the problem can be?

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Samsung_Moderator
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Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor screen being blank. I would recommend trying the steps in the link below. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01110761/

 

If these to not help then service will be required. Depending on your warranty you will have a couple of options for service. 

 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor screen being blank. I would recommend trying the steps in the link below. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01110761/

 

If these to not help then service will be required. Depending on your warranty you will have a couple of options for service. 

 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

 

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