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Phone shuts down with fingerprint scanner on!!

I've had two updates within the last month and a half the first of the three made it's so if I had this feature turned on my phone would shut down.
Just today November 23, I was hoping the update would fix the biometric issue with the note 9. IT DID NOT!!! THE PHONE IS STILL SHUTTING DOWN IF I WANT TO USE THE CONVENIENT FINGERPRINT UNLOCK FEATURE! 
PLEASE HELP SAMSUNG!!
NOTE 9 with T-Mobile! Android 10/One UI 2.5
1 REPLY 1

Re: Phone shuts down with fingerprint scanner on!!

had another update and still can't use biometrics. Customer Service a big thumbs down.
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