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Astronaut

My screen goes black after playing a video on third party apps

I tried playing videos today on FB and my local news app. Both played for 1-3 seconds and then went to black screen. Help!

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Samsung Moderator
Samsung Moderator

Re: My screen goes black after playing a video on third party apps

Hello,

 

Can you give a bit more detail on the symptoms you are experiencing? When playing videos on those apps, is the device shutting off to you having to power the whole device back on? Is this happening with other apps as well?

 

Let's try to force stop and clear the cache and data on the apps to see if that helps any.

 

Navigate to your settings > apps > find and click on each individual app you are experiencing this issue with > force stop > storage > clear cache and data.

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