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Note20 ultra display help

(Topic created: 07-25-2023 08:55 PM)
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Ilovesoup
Astronaut
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Note20

I'm getting this weird filter over my display when I put my brightness on 0, when I go back and forth to 0 on the slider it goes to normal 0 brightnees then to the filter right after. It's stays on that weird filter unless I go back forth again and it repeats.

 
The filter looks like a shade of blue was put over the display
 
-Adaptive brightnees off
-blue light filter/eye comfort shiled  off 
- dark mode on
-extra dim on 
-also did "reset all settings"
-screen timeout is on 10 minutes 
- I get the filter at the 1/4 to 0 mark on the brightnees slider
-brigtness works fine at the 1/4 to 4/4 mark on the brightnees slider
 
 
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1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Note20

Hello @Ilovesoup, Welcome to the Community. We understand the concern with the filter interfering with the screen.

Are you using any type of launcher other than One UI, or any apps that could change the display settings?

Have you tested the phone in Safe Mode to see if the filter still appears? https://www.samsung.com/us/support/answer/ANS00062983/

If you see the filter while in Safe Mode, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer care by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Note20

Hello @Ilovesoup, Welcome to the Community. We understand the concern with the filter interfering with the screen.

Are you using any type of launcher other than One UI, or any apps that could change the display settings?

Have you tested the phone in Safe Mode to see if the filter still appears? https://www.samsung.com/us/support/answer/ANS00062983/

If you see the filter while in Safe Mode, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer care by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html