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Original topic:

[Note20] Show "No name available" when incoming calling

(Topic created: 07-20-2023 03:19 AM)
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fahprathanx
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Galaxy Note Phones

When there is an incoming call, my phone does not show incoming number, but show "No name available".

Screenshot_20230720_171306_Phone.jpg

What should I fix it?

1 Solution


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Solution
Samsung_Moderator
Community Manager
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Galaxy Note Phones

Hello, Welcome to the Community. We understand the frustration of not being able to see who is calling. 

Do you have the Smart Call feature enabled? https://www.samsung.com/us/support/answer/ANS00088083/

You can try toggling the feature off and on.

Another recommended step is to clear the cache of the phone app. https://www.samsung.com/us/support/answer/ANS00077611/ We recommend restarting the phone after this step.

If you continue to receive the "No name available" when receiving a call, we recommend reaching out to your service provider, as they are responsible for this service.

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7 Replies
popfloorrin
Constellation
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Galaxy Note Phones

Same issue here ZFold 4. After latest update this morning I get this message. Anyone knows how to fix?

 

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fahprathanx
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Galaxy Note Phones

Yes, it's just happened this morning.

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Pepe_2023
Constellation
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Galaxy Note Phones

A mi me esta pasando con un A21s

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hrambish
Constellation
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Galaxy Note Phones

Same issue in my Samsung A73 5G, how can we fix this?

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mantunes
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Galaxy Note Phones

Galaxy S9+ too. It started yesterday.

 

Next to the number, SMART appears. Before, only in some cases did this appear.

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Sueli20fe
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Galaxy Note Phones

Estou tendo problemas com o meu s21FE desde Última atualização,Sites que eu acessava normalmente não estou tendo acesso,a visualização é download de PDF com falhas,lista de chamada sem os nomes salvos que estavam posteriormente aparecem" no name avaliado",sem falar em diversos bugs que estão ocorrendo ao longo do tempo.Eu uso o smartphone como meio de trabalho preciso que isso seja corrigido imediatamente.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the Community. We understand the frustration of not being able to see who is calling. 

Do you have the Smart Call feature enabled? https://www.samsung.com/us/support/answer/ANS00088083/

You can try toggling the feature off and on.

Another recommended step is to clear the cache of the phone app. https://www.samsung.com/us/support/answer/ANS00077611/ We recommend restarting the phone after this step.

If you continue to receive the "No name available" when receiving a call, we recommend reaching out to your service provider, as they are responsible for this service.