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Galaxy J3 Orbit - Phone will no longer play SOUNDS

(Topic created: 10-14-2019 03:18 AM)
Samsung_HtQiFaV
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My phone no longer can play any SOUNDS. My ringtones, music, and even vibrate works fine.  Even when I go to the SOUNDS settings under notifications and click on any sound from the list, nothing plays. I tried clearing the cache, but no change. Otherwise the phone works OK. The OS states it is up to date. Any help?

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Samsung_HtQiFaV
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Actually, that is what I meant by deleting the cache. It didn't work. However, I found out how to do a Soft Reset and that seems to have done the trick. Thanks for your help!

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SamsungJoJo
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Hello @Samsung_HtQiFaV,

 

Have you tried testing your device in safe mode? This will disable any third-party apps from running in the background that may be causing the symptoms you are experiencing.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

Samsung_HtQiFaV
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Thanks for the advice, but it didn't work in SAFE mode either.

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SamsungJoJo
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@Samsung_HtQiFaV Thank you for testing that for me. I see you have mentioned that you already tried clearing the cache. Have you tried wiping the cache partition on your device? Doing this will clear any outdated or temporary files stored in the cache. It also will allow your device to run more smoothly.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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Samsung_HtQiFaV
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Actually, that is what I meant by deleting the cache. It didn't work. However, I found out how to do a Soft Reset and that seems to have done the trick. Thanks for your help!

View solution in context

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SamsungJoJo
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Awesome! I'm glad I was able to help you to resolve your concerns. Feel free to reach out to us anytime if you need any further assistance. 🙂

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