Original topic:

Side button issues

(Topic created: 06-25-2023 03:46 PM)
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userMVyYFguiSy
Constellation
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Does anyone else with the galaxy a13 have problems with the side button not turning the screen on me and 3 other people i know all have the same issue was wonder if its just us 
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I'm having trouble with the side button/fingerprint reader only with a body glove phone case for the galaxy A13 5G
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userMVyYFguiSy
Constellation
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That's the exact same phone I'm talking about but mines with or without the phone case mine started off where I could slide the case off and it'd work then gradually got worse.
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chi0
Astronaut
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I have the same issue
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Solution
Samsung_Moderator
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Hi chi0, @userGGCC6ora9W, and @userMVyYFguiSy, welcome to the Community, and thank you for letting us know about this. If you cannot adjust the sound on your device using the Volume keys, or turn off/wake your device with the Side key, you need to first identify whether it is a software or a hardware issue. Follow the guide below to troubleshoot the malfunctioning keys issue. This guide, in addition to inspecting the affected button for dust, debris, or damage, can help with steps to get to the root of the problem: https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-the-keys-on-your-galaxy-device-sto...

If the diagnostics shows it needs attention, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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