TV has been working great for over a year with my Onkyo Receiver. Recently I removed my Spectrum HD DVR Box from my TV.. Now every time I turn off my TV, it shuts off normally with my Receiver, but then the receiver auto turns on again after a few seconds of TV shutting off. I don't know what is causing this behavior.
Hi there, thank you for reaching out regarding the receiver turning on automatically, and it will be my pleasure to provide the best assistance we have available.
First, I would like for you to check the CEC command on the television and you can perform that check by following theses steps- Home > Settings > General > External Device Manager > Anynet+ (HDMI-CEC). Once you are able to access the menu, if this feature is enabled you can likely solve the issue by deactivating that feature.
The second option would be to ensure the receiver's connectivity to the television is secure and correct because this concern can also be caused when your connection is poor. In this case, thoroughly check all the cable connections between the TV and receiver.
Your third option would be to factory reset the television back to its original settings by performing these steps - Home > Settings > General > Reset.
And finally, the last option would be for you to send the product information by any method listed below for further review:
1. You can contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
2. We can be reached directly here in Community, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
and the final option would be number 3 listed below
3. By reaching out to us on Facebook or Twitter. We ask that you please provide the same info as above, as well as the link to your thread.
Hi there, thank you for reaching out regarding the receiver turning on automatically, and it will be my pleasure to provide the best assistance we have available.
First, I would like for you to check the CEC command on the television and you can perform that check by following theses steps- Home > Settings > General > External Device Manager > Anynet+ (HDMI-CEC). Once you are able to access the menu, if this feature is enabled you can likely solve the issue by deactivating that feature.
The second option would be to ensure the receiver's connectivity to the television is secure and correct because this concern can also be caused when your connection is poor. In this case, thoroughly check all the cable connections between the TV and receiver.
Your third option would be to factory reset the television back to its original settings by performing these steps - Home > Settings > General > Reset.
And finally, the last option would be for you to send the product information by any method listed below for further review:
1. You can contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
2. We can be reached directly here in Community, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
and the final option would be number 3 listed below
3. By reaching out to us on Facebook or Twitter. We ask that you please provide the same info as above, as well as the link to your thread.
