Original topic:

The voice assistant button only works after re-pairing the remote and resets after the TV is turned off

(Topic created: 10-23-2025 10:02 AM)
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kyeiv
Constellation
Options
QLED and The Frame TVs

Hello,

I have a Samsung TV, model QE55QN85BATXXH, software version T-PTMDEUC-1661.6.

For some time now, the microphone button used for voice commands and voice search on YouTube has stopped working. Other buttons work fine, but when I press the microphone button, only the red LED blinks. It only works if I re-pair the remote (by pressing the Back and Play/Pause buttons simultaneously). Unfortunately, after turning the TV off and on again, I have to pair the remote once more for it to work again.

Is there any way to fix this? Having to pair the remote every day is very inconvenient.

2 Replies
saveredwolfs
Asteroid
Options
QLED and The Frame TVs
TV needs update
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kyeiv
Constellation
Options
QLED and The Frame TVs

i have the auto-update option checked and the software version T-PTMDEUC-1661.6 is up to date

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