Original topic:

Tv getting slower

(Topic created: 06-10-2025 11:35 PM)
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oldjack87
Constellation
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QLED and The Frame TVs

Anywhere between a couple of days and a couple of weeks after turning the TV off at the mains for up to 30 seconds, when I try to select a provider, all I get is either a running circle or a blank screen. I’ve checked that I have the latest upgrade. The only solution is turn it off, turn it on.

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2 Replies
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! I just wanted to confirm, have you attempted a factory reset on the TV? You can do that using the link below. 

 

https://www.samsung.com/us/support/answer/ANS00077524/

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Joetoe5
Constellation
Options
QLED and The Frame TVs

This is a known frame pro issue Samsung needs to fix with a software update. Device care process, factory reset, disabling memory heavy features only provide temporary relief. I have to unplug the device every few days in order to get temporary relief.

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