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Original topic:

One Connect box is broken but replacement part not available

(Topic created: 06-18-2022 12:07 PM)
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QLED and The Frame

I purchased my QN75Q900RBF 8K TV in December 2019. Now 2  1/2 years later the One Connect box is no longer working so although the TV is fine I can't connect/display any content because the One Connect box is broken.

Spoke to Samsung Support and they say no replacement is available so my very expensive TV is useless because they don't make a spare part for an essential component? How can that be, Samsung typically provides spare parts for 5+ years.

Any ideas? Will a newer model One Connect box work? 

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Samsung_Moderator
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QLED and The Frame

I couldn’t live without my TV. Let’s get this situated for you as soon as we can. I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

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Because your unit is out of warranty, if you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

I couldn’t live without my TV. Let’s get this situated for you as soon as we can. I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

Because your unit is out of warranty, if you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location