JUMP TO SOLUTION Solved

Original topic:

Software update 2001 for qled TV

(Topic created: 06-14-2022 06:08 AM)
5781 Views
jallis47
Cosmic Ray
Options
QLED and The Frame TVs

I just updated the software on my QN55QN90AAFXZA and low and behold it up my Smartthings. When I press the home button and tab over to the Smartthings icon I  now get on the line above, Smart Device not connected. All of the Smartthings devices used to appear on that line, but no more. It hit or miss whether any of the notifications work or not. Software version 1904 at least worked. 

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand how frustrating this may be. I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed at support@smartthings.com




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.