QLED and The Frame TVs

Custom List Message Item

Unable to change any settings, open apps, change volume or even reset TV

Posted by 07-02-2021 11:17 PM in QLED and The Frame TVs

Had to move my QN65Q60RAFxzc TV a few days ago so it was unplugged for about 20 hours before being plugged in again (in the exact same spot as it... View Post

07-05-2021 07:00 AM

Thank you so much for reaching out! This forum is for support of US products and customers. As your ... View Post

Missing accessory kit for 65” Frame (2021)

Posted by 07-02-2021 05:04 PM in QLED and The Frame TVs

I just bought a new, factory sealed 65” Frame TV (2021 model) from an authorized dealer, and the accessory kit is missing. I have the TV, the one... View Post

07-05-2021 06:38 AM

I would like to look into this for you. Can I have your full model code and serial number via privat... View Post

Dark colors (black, grey, etc…) flickering on Q60

Posted by 06-25-2021 09:30 AM in QLED and The Frame TVs

I have a Q60 QLED TV and dark colors often flicker while watching content on my Apple TV. The Eco Solution settings are all turned off (it’s not a... View Post

07-04-2021 05:31 AM

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01202526/ If this ... View Post

Samsung Frame white blotches on dark background normal?

Posted by 06-29-2021 01:40 PM in QLED and The Frame TVs

This level of bleeding/blooming expected or acceptable on a Samsung frame qled (2021)? This was captured running a dimming test on youtube (hence... View Post

07-04-2021 02:54 AM

The blotches are visible on all sources and also the native TV apps, it was also noticeable when the... View Post

Tv freezing and restarting

Posted by 02-03-2021 05:32 PM in QLED and The Frame TVs

Wish I read through the community before buying this tv because I’m seeing a lot of people with the same problem. While using streaming apps on my... View Post

06-30-2021 06:43 PM

I have a TV I got at christmas so only 6 months old, QLED Q70T 55", it's mounted on the wall and won... View Post

Missing mount assembly for 32 inch Frame TV

Posted by 06-06-2021 09:48 AM in QLED and The Frame TVs

Hi all, I purchased a 32 inch Samsung Frame (QN32LS03TBFXZA) and discovered that the mount brackets and screws appear to have been missing from... View Post

06-07-2021 07:15 AM

I would like to look at this a little more closely. Can I have you send your serial number via priva... View Post

Is there an email to contact customer service?

Posted by 06-19-2021 01:52 PM in QLED and The Frame TVs

Purchased a Frame TV in late March and there was a prompt at the top of the screen about having 100 days to try it. I've only just installed... View Post

06-20-2021 03:53 AM

You may want to check to make sure that the TV is not in demo mode. View Post

random change of app/network

Posted by 06-17-2021 12:54 PM in QLED and The Frame TVs

I have a QN49Q70R purchased in 2019. When the television is tuned into the Hulu app, after about 3 hours the Hulu app goes away and the TV goes... View Post

06-17-2021 02:35 PM

This is a Hulu app thing, you'll have to contact Hulu support. View Post

Q90T WIFI not staying connected

Posted by 03-18-2021 05:43 AM in QLED and The Frame TVs

I bought my 55" Q90T about 2 weeks ago and have been pleased with the TV overall. I had not used the apps recently and started to login to one... View Post

06-16-2021 08:37 AM

I have the exact same issue with intermittent WiFi on my Q90T purchased in February. Do you have inf... View Post

Q70R Ethernet Port Specification

Posted by 07-22-2020 11:52 AM in QLED and The Frame TVs

My Samsung TV, model QN82Q70RAFXZA, does not link up at Gigabit rate over a Wired Ethernet connection. When I connect a CAT6 cable, between my... View Post

06-14-2021 05:10 PM

Can someone explain why a high end tv would have such a dated ethernet nic? Can this be replaced wit... View Post

QN90A local dimming issue

Posted by 04-06-2021 10:47 AM in QLED and The Frame TVs

I have the 75 inch QN90A and I am having issues with Local dimming setting with SDR content. When I turn the tv on each day, or a few hours later,... View Post

06-14-2021 12:26 AM

Correct. So for me, i had to shell out another $400. If you have an extended warranty you might have... View Post

Internet Error - Forced to reboot TV every time I turn it on

Posted by 06-09-2021 11:49 AM in QLED and The Frame TVs

I have a QLed TV that we bought back in September 2020. For the past 3 months, every time I turn on the TV and try to open any of the apps, a... View Post

06-10-2021 05:21 AM

I recommend letting a service technician have a look. As we would like to gather additional informat... View Post

Network drops during streaming

Posted by 04-02-2020 01:17 PM in QLED and The Frame TVs

I am seeing regular drops when streaming from my router wirelessly to the QLED Television. This happens on all streaming channels and seems to... View Post

05-11-2021 08:29 AM

After experiencing the same problem as many, many others (I even purchased a new router in an attemp... View Post

Youtube issues after update ver 1310.4 (Q9FN)

Posted by 11-03-2020 07:04 AM in QLED and The Frame TVs

After updating to the latest firmware, youtube now has issues. Before I had no issues whatsoever playing 4K60fps videos with a network... View Post

03-09-2021 09:48 AM

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for... View Post

Q950R stuck unable to use remote or app

Posted by 05-23-2021 01:19 AM in QLED and The Frame TVs

I have a 55” Q950R, only 3 weeks old, and in last few days remote control symbols flash on and off the screen, now both remote controls have... View Post

05-24-2021 09:52 AM

I understand how this may be frustrating and want to help, have you tried following the troubleshoot... View Post

2021 Frame TV burnt my wall

Posted by 05-29-2021 10:11 AM in QLED and The Frame TVs

2021 Frame TV burned my wall! Has anyone experienced this? Should I be worried? Took my TV off to hide the wire today and noticed lots of burn... View Post

05-29-2021 12:16 PM

I'd like to have my specialized team take a look into this 🙂 Please send a private message to any o... View Post

Image Discoloration and lines on TV

Posted by 05-25-2021 09:37 AM in QLED and The Frame TVs

I bought a 65" QLED Samsung TV on December 18, 2020 and on April 30, 2021 I moved the TV from one wall to another (about 12'). After I... View Post

05-25-2021 12:00 PM

The service center would be able to provide estimates prior to the service. View Post

Q60T Series remote doesn't control sony sound sytem connected to TV by optical cableoptical

Posted by 01-12-2021 09:54 PM in QLED and The Frame TVs

New to this forum, first post. I have exhausted all options I can find In order to have my Samsung Q60 TV play sound through my receiver/ home... View Post

01-28-2021 08:26 AM

I can't get my Bose Cinemate to power on when I turn on my TV. I have to use a separate remote. Is t... View Post

Stuck pixel

Posted by 03-23-2020 07:12 PM in QLED and The Frame TVs

Can Samsung fix stuck pixels with some type of remote access program? I have one that will not stop glowing blue. TV is less than a month old, but... View Post

03-26-2020 07:31 AM

I tried it didnt work. However, I do know that these types of videos do help unstick the pixel. I ap... View Post

Smart TV is connected to internet, but Smart Hub Connection Test failed

Posted by 05-16-2021 10:00 AM in QLED and The Frame TVs

So my Samsung Frame TV is connected to the internet. Not only does it say it's connected, but if I go to the apps, and choose NetFlix and... View Post

Anonymous 05-25-2021 05:41 PM

It is great to hear that you have it working again. View Post

SAMSUNG QLED Q80R 4K 120HZ 2019 Refreshrate questions

Posted by 11-14-2020 03:10 AM in QLED and The Frame TVs

i wnat to know if the samsung QLED Q80R 2019 is capable of gamming at 4k 120hz and does it have the VRR also the HDMI 2.1 . i want to buy the new... View Post

05-25-2021 05:32 AM

Have Q80r without One Connect. Is it possible to install One Connect on my model so I can get hdmi 2... View Post

YOU TUBE TV PROMO

Posted by 03-15-2021 09:01 AM in QLED and The Frame TVs

I bought a 65 inch 2020 Q90T TV in December 2020 directly from the Samsung website through my employer. As part of the package Samsung offered 2... View Post

05-24-2021 10:05 AM

I have spent over half this day being bounced from one barely understandable unhelpful person to ano... View Post

Help: One connect & Amazon Prime Video errors

Posted by 05-22-2021 10:29 AM in QLED and The Frame TVs

Hello Frame wizards, I'm having One Connect issues and I'm getting the attached error message. TV is brand new, less than 90 days old. My... View Post

05-24-2021 04:32 AM

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-... View Post

Q80 - 65" TV Paring mode

Posted by 04-05-2021 10:39 AM in QLED and The Frame TVs

How do I put this TV in pairing mode with Alexa Echo Dot? View Post

Anonymous 04-05-2021 06:06 PM

You will need to set up the TV in the Samsung SmartThings app, then enable the SmartThings skill in ... View Post

4k@120Hz

Posted by 05-09-2020 07:06 AM in QLED and The Frame TVs

I have the new Q80T 65" 2020 model. I have my computer hooked up to hdmi 4. I have game mode on with game mode enhance setting on when in 4k.... View Post

02-10-2021 10:13 PM

This did it for me. Thanks man. View Post