I purchased this TV within the last month and have to have the new solar remote plugged in anytime I use it. After charging fully and unplugging, the remote dies within minutes. How can I get a replacement sent to me?
Hello! It is understandable that this can cause some inconvenience with your remote not holding a charge. Something that you can try is another charger to see if that is the cause of the issue. Also if you would like to purchase one you can through our Samsung website samsungparts.com, or you may send us a private message with your full model and serial number to look into this for you.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hello! It is understandable that this can cause some inconvenience with your remote not holding a charge. Something that you can try is another charger to see if that is the cause of the issue. Also if you would like to purchase one you can through our Samsung website samsungparts.com, or you may send us a private message with your full model and serial number to look into this for you.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
