Original topic:

The Frame TV Remote Issues

(Topic created: yesterday)
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Dnos
Astronaut
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QLED and The Frame TVs

I have a two part question. 

1.  Is anyone else having issues with the Frame TV remotes?  We had one that didn’t last a year, and bought another that only lasted 3 months. I charge them, and they still do not work. Is there a trick or something I’m missing?

2.  Does the SmartThings app allow you to connect to the Tv to setup the WiFi?  Now that I am without a remote, I have been using the SmartThings app as a remote but I recently switched Wi-Fi routers. Now I can’t even use the app remote because it is not on the same WiFi as the tv. But I can’t set the new wifi on the tv because I don’t have a physical Samsung remote and the app won’t let me. 

Please help!

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