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Tv Apps stop working after tv is turned off and on again

(Topic created: Wednesday)
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Pehmolelu
Constellation
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QLED and The Frame TVs

I have QE75QN90A TV and now recently I have noticed that after I turn off TV and turn it on again, the Apps stop working. The way it seems they don't work is that they can't connect to the backend services. For example netflix gives error nw-2-5, but none of the apps work that try to connct to Internet, prime video, disney, youtube etc. Cant even browse, just infinite loading or blank screen on some apps.

You would think it's the Internet, but TV says all network connections are fine and work. Even the Netflix app itself says that it can connect to all backend services after using its troubleshooting. Still errors refer to network problems.

The only way to fix this is to make cold boot with tv using remote and holding the power button for the 5 seconds. Then the apps work again fine. But when I turn off and on TV again, they stop working until I make another cold boot.

Is there any ideas what could be causing this? This started happening a week ago and TV has worked fine for over 2 years before this. It's pretty annoying to cold boot every time after I turn on TV.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area.https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area.https://www.samsung.com/us/common/visitlocationsite.html