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Error in installing Nest devices on smartthings

(Topic created: 02-04-2021 03:34 PM)
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Lrd
Constellation
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Samsung Apps and Services

When I try to install a nest doorbell in smartthings, I get the following error message "Can't find devices to link to samsung smartthings".  Has anyone had this problem and found a solution.

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Anonymous
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Samsung Apps and Services

Have you ensured that you have updated to the latest version of both apps? 
What are the model codes of the Cameras that you are trying to integrate?

Have you confirmed they are located in the Product List for the Nest Integration?

You can view that list here: https://www.smartthings.com/partners/google-nest 
Are you running the most recent Google Integration?

You can confirm by attempting to Reconnect Smart Things Account via the Google Home Works with Device list.

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1 Reply
Solution
Anonymous
Not applicable
Options
Samsung Apps and Services

Have you ensured that you have updated to the latest version of both apps? 
What are the model codes of the Cameras that you are trying to integrate?

Have you confirmed they are located in the Product List for the Nest Integration?

You can view that list here: https://www.smartthings.com/partners/google-nest 
Are you running the most recent Google Integration?

You can confirm by attempting to Reconnect Smart Things Account via the Google Home Works with Device list.