Unable to add q990c soundbar to Smartthings app as of a few weeks ago.

[userBom8mgMLcZ]

Hello All!

I am stuck on this screen while adding my soundbar to the smart things app. It was connected for about a year and i have reconnected it mamy times, but now i cannot re add it.

I have tried unplugging it

I have tried hard reset by holding (+)(-)

i have removed it from the smartthings app and tried both of those again.

i have reset my wifi.

Anybody have any ideas?

Thank you!

[Samsung_Moderator · Accepted solution]

Hello there, Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404.