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Reconnecting Smartthings motion sensor (Hub factory reset)

(Topic created: 12-28-2023 05:21 AM)
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Samfan_gs2
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Smart Home Support
While I blame my isp for connectivity issues I own this current issue. 🙂 

In an attempt to work through my home network drops, I removed my Smartthings hub(STH-ETH-200). working with support over the holiday, I learned I needed to have a call to get the welcome code. With my hub now reconnected, I have not yet been able to reconnect any motion sensor. I have tried both the original Samsung brand and Aeotec . They sit flashing red and green and get to error code 34-302

Any advice on the forum while I contine my Google search?

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Samsung_Moderator
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Smart Home Support

Hello there, Samfan_gs2! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello there, Samfan_gs2! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.