Air frying a turkey?! Let us tell you all about it!!!

From digital pumpkin carving to spine-tingling virtual backgrounds, these simple crafts are so fun, it’s scary!

If you encounter an unexpected issue while using your Galaxy device, especially if you’ve tried troubleshooting and recently have updated, try submitting an error report through the Samsung Members app. Attaching a log file will help greatly in analyzing the cause of the specific trouble with your device. After analyzing the log file and confirming the cause of the symptoms, our engineers will respond through the Samsung Members App!

Any serious shutterbugs out there? It’s time to dive a little deeper and discover just how awesome the second edition Samsung Galaxy camera really is!

Introducing the remote shooting feature for stable photography and the intelligent features for smart shooting.

Familiarizing yourself with the basics will have you well on your way to getting the most of Samsung Galaxy Camera! Here are six features that will have you snapping unforgettable pics in no time.

Hello everyone and welcome to the Community! We are so happy to have you here. As you may or may not be aware, our community is a peer-to-peer support channel, while you will find great information and education on product inquiries there are some things that will need this direct support from Samsung. Our main customer care phone number is, 1-800-SAMSUNG (726-7864). We do have specialized teams that handle specific inquiries.  The following scenarios can be found below:

Sales/Orders/Finance/Trade-In Concerns or Inquires:

We understand the excitement and anticipation when purchasing your new Samsung products. There may be many questions regarding financing, pre-orders, order processing, shipping, delivery, trade-ins, order refunds, and returns. For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by visiting: https://www.samsung.com/us/support/order-help/ 

You can also check out this link that may answer some questions regarding financing.

https://www.samsung.com/us/owners/financing-frequently-asked-questions/

Samsung Wallet / Samsung Pay / Samsung Pass

Samsung Pay is now part of Samsung Wallet. Upgrade to Samsung Wallet now to get all the new features and the simplified app experience. For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay at 1-844-726-7297. 

For additional information, check out the FAQ's here:

https://www.samsung.com/us/samsung-wallet/faq/ 

Samsung Health or Samsung Account-Related concerns or inquiries:

We certainly understand the importance of both of these unique Samsung features. We have a specialized team on standby that will guide you through the best resolution for any concerns regarding these matters. Please call, 1-855-795-0509

For ECG help please use the number listed above and press option 6 Monday through Friday 9am-6pm EST, or email support@samsungecg.zendesk.com.

Samsung Care + (FKA Premium Care) concerns/Inquiries:

We understand that life happens sometimes. Insurance is a great thing to have with your carrier, but you may want to check out our exclusive option, Samsung Care +. Protect your device from life’s mishaps plus get 24/7 Expert support to make your digital life easier. Click here for more details: https://www.samsung.com/us/support/samsung-care-plus/  or call 1-866-371-9501.

For additional FAQs on Care+ visit: https://www.samsung.com/us/support/samsung-care-plus/faqs/

Service Repairs

For service information or to set up repairs: https://www.samsung.com/us/support/service/ 

Or reach out directly to Samsung Support at 1-800-726-7864.

Exchange/Refund/Accommodations:

Any questions regarding Exchanges, Refunds, or additional accommodations would need to reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

Facebook: http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.

For assistance for international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

The answer is unfortunately not set in stone, and will vary from not only model to model, but carrier to carrier. Updates are slowly released by the carriers as they make sure of compatibility. Because there are other channels besides Samsung it has to go through first, no set dates can be given, however, all eligible devices will have the opportunity to get it.
Any questions regarding a release date should be asked of your carrier. This applies to both locked and unlocked phones.

Q&A:

Q: My carrier's tech support said Samsung has to release it. Is this true?
A: No. Once Samsung announces it has released updates out, that means it has been sent to the carriers. Tech support for carriers pointing at Samsung do not know the true chain of release.

Q: Why is it taking so long to get the update?
A: Because your carrier has not rolled it out to your specific device yet. It is usually released in waves, and is not always consistent. They also want to put their own touches on things to ensure compatibility with their network(s), and add in their own carrier-specific apps/features.