ANDROID SYSTEM

[anne1281]

Hello. I'm currently using Samsung Tab S6 Lite. For the past few days, whenever I opened Netflix, I noticed that the picture is not in HD. So I checked the app settings and apparently it says that my device is running a modified version of the Android operating system (OS). (Please refer the screenshots) Anyone knows what does this mean and how I can fix it? Befor this, the picture was HD and there was no issue. 

[LongHiker]

@anne1281 The generic help text says "may". It is just one cause. 

Have you tried clearing Cache and/or clearing Data for the Netflix app? Go to Settings > Apps > Netflix > Storage, and clear cache and data.

If nothing works, try contacting Netflix support regarding this issue, as they might assist you accordingly.

[anne1281]

 Yes, I have cleared the cache but seems like nothing has changed so far. Thanks for the suggestion!

[AAbbott]

It looks like your code does say L3, which means that you may be running a modified version of Android, which I believe Samsung tablets do because of it's unique integration with OneUI (I wouldn't swear to this in a court of law).  If you previously had no problem viewing Netflix in HD, and just had an update, put in an error report with Samsung as the "help" suggested,  https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692  and also contact Netflix for help.  Also, in the app settings, do you have the HDR playback slider on?

[anne1281]

Hi AAbbott! Yes I set everything to HD. that's why I am so confused why the playback is still in SD. It has been a year since I had got an update for my tablet, so I am wondering if this might be the cause too. But still, thanks for your suggestion!