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11 hours ago in
TabletsHello. I'm currently using Samsung Tab S6 Lite. For the past few days, whenever I opened Netflix, I noticed that the picture is not in HD. So I checked the app settings and apparently it says that my device is running a modified version of the Android operating system (OS). (Please refer the screenshots) Anyone knows what does this mean and how I can fix it? Befor this, the picture was HD and there was no issue.
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9 hours ago in
Tablets@anne1281 The generic help text says "may". It is just one cause.
Have you tried clearing Cache and/or clearing Data for the Netflix app? Go to Settings > Apps > Netflix > Storage, and clear cache and data.
If nothing works, try contacting Netflix support regarding this issue, as they might assist you accordingly.
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8 hours ago (Last edited 8 hours ago ) in
TabletsIt looks like your code does say L3, which means that you may be running a modified version of Android, which I believe Samsung tablets do because of it's unique integration with OneUI (I wouldn't swear to this in a court of law). If you previously had no problem viewing Netflix in HD, and just had an update, put in an error report with Samsung as the "help" suggested, https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692 and also contact Netflix for help. Also, in the app settings, do you have the HDR playback slider on?