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Original topic:

Email problem on 7FE

(Topic created: 3 hours ago)
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Hornby
Astronaut
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Tablets
Since yesterday morning, I have been unable to access my BT emails via the Samsung email app. I get the error message " mail.btinternet.com isn't responding ."

I have tried clearing the cache and data, uninstalling and reinstalling the app, and clearing the tablets cache, all to no avail. I still have access to emails on my S23 phone.

I have done a manual setup using the same server settings as my phone, but it still won't connect. 

Does anyone have any suggestions please.

Thanks

Mike

1 Solution


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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Tablets

@Hornby Have you reached out to BT email for a solution?

Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Tablets

@Hornby Have you reached out to BT email for a solution?

Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/