Original topic:

Smart Switch stopped working

(Topic created: yesterday)
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A15111123
Astronaut
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Tablets

For years, I have used smart switch to update apps on my Tab A tablet from my Galaxy S5 phone. During that time I have had numerous problems but always got it to work eventually

Not today.  Samsung broke it.

I start  Smart Switch on the phone. I start it on the Tab A tablet.  On the phone, I select send from this phone. On the tablet I select receive on this tablet and select Galaxy/Android as the source.  I also say wireless on the tablet.  The tablet shows a QR dot display.

The phone has a display for the camera to display the QR display on the phone.  At this point, the process has continued and worked.  Today I get a displaying another QR code saying to update the Smart Switch on the tablet.  However today I get a screen using Update Smart Switch on your new phone. Scan this QR code with your new phone to update Smart Swtich.  However the tablet does not open a scan display window to process the QR code displayed on the S5 phone.

 

If I hit trouble scanning on the tablet. I get a display saying Trouble Scanning.  If you are not able to scan the QR code, you can find your device in the list of available devices instead.  I click Next.  I see a spinner.  Then I see a message saying no connection devices found.

 

I am stuck.  Samsung broke something and I have wasted most of an afternoon.

The tablet 

5 Replies
Robin621k
Honored Contributor
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A Galaxy S5?
What tablet?
AAbbott
Comet
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Tab A. Isn't that old, too?
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Robin621k
Honored Contributor
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Not sure which A Tablet they are referring to. If it is the first A tablet that was in 2015, yep pretty old.
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Robin621k
Honored Contributor
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A 12 year old phone?
Maybe it's tired and wants to retire.
AAbbott
Comet
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Samsung broke something? How about your phone being so out of date that apps are no longer compatible with it.