JUMP TO SOLUTION Solved

Original topic:

Spen issue while erasing

(Topic created: 01-04-2024 09:18 PM)
329 Views
Paul2003
Astronaut
Options
Tablets

S-pen is not erasing with button in flexcil app on my Samsung tab s8+ but working fine in Samsung notes. This happened after one UI 6.0 update

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
bill-e
Epic Samsung Care Ambassador
Options
Tablets

I would first clear the Flexcil app cache.  Settings->Apps->Flexcil->Storage->Clear Cache

If that doesn't resolve the issue I would contact Flexcil and report the issue.  https://www.flexcil.com

You can also try the Reddit forum https://www.reddit.com/r/Flexcil/new/

And if you want to notify Samsung you can but it's likely an issue for Flexcil to address. 

Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log?" 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor

View solution in context

1 Reply
Solution
bill-e
Epic Samsung Care Ambassador
Options
Tablets

I would first clear the Flexcil app cache.  Settings->Apps->Flexcil->Storage->Clear Cache

If that doesn't resolve the issue I would contact Flexcil and report the issue.  https://www.flexcil.com

You can also try the Reddit forum https://www.reddit.com/r/Flexcil/new/

And if you want to notify Samsung you can but it's likely an issue for Flexcil to address. 

Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log?" 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor