The tablet i had gotten about two years ago has recently started to have the battery swell up on me also causing screen issues as well. I've contacted Samsung both via phone support and email, phone support has gotten me nowhere as the team seems to not have a clue about the TV and YOU program which now has lead me to having this fire hazard in my home with no real resolution as I want it be be replaced but also don't want to loose out on the points I earn. Me emailing the tv and you support team also seems to get nowhere as I've been left on read since Saturday... this is highly unacceptable and would like immediate help on this matter.
This is very concerning. Hopefully the TV and You team will respond to your email soon. I would give them a couple more days to respond. They are the only ones who can assist with this. In the meantime, immediately unplug the device(s) and turn them off.
Already unplugged but you cannot turn it off since its stuck on their dumb demo like mode very annoying how Samsung is worth trillions yet cant have a dedicated phone lines in America for this...
Good afternoon and welcome to the community! We'd be happy to assist you 🙂 Please send a private message to me or any of the mods here with the tablet's full model code and serial number as well as a link to this post so that we can get you the proper assistance.
Already sent all that over to ur people via the phone and finally actually just got a call from corporate and am on the phone as we speak so hopefully gets rectified
In that case, just allow the tablet to run out of battery. Make sure it's in a safe space. The last information I heard about the TV and You team was that they had been laid off. I would hope someone is still responding to urgent emails like the one you sent, but I'm not positive. @user_ams007 might know more about this.
