Original topic:

WV60M9900AV - Water drain from bottom washer going to top washer..

(Topic created: 08-14-2021 10:56 AM)
userMR0ntaQwpI
Astronaut
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Washers and Dryers

Hello, 

I started seeing this weird problem when I use the lower washer, the drain water (dirty) is going into the top washer. I noticed this suddenly when the whole laundry room was willed with stinky smell, apparently the water was sitting in the top washer for few days.  When this happens, I have to run a 19min wash cycle to clean the top washer and this keeps happening every time I use the bottom washer.

Any ideas what is wrong with the machine? Much appreciate any help to fix this issue.

Thank you

RS 

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1 Reply
SamsungTam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Hello! I do apologize for the inconvience this has caused. Can you try the following steps provided in the link https://www.samsung.com/us/support/troubleshooting/TSG01000977/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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