We are sorry to hear about this. Please send your recall service ticket number to this PM Link.
@uservqIRKUcZta Try giving these troubleshooting steps a shot and see if they work out for you If you would like to see if your washer is affected by our top load washer recall, give the recall department a call at 1-866-264-5636 and provide them with your full model and serial number.
@userBq1bkFEqMj With it being a front loading washer, have you cleaned and drained the debris filter compartment?
Model WA422PRHDWR/AA 01
My washer wont finish its cycle because on the final spin. It starts knocking around off balance. I've opened it up and noticed the bumper pads on the sides was wore off. So i added some new ones. Not sure how to but, I just put them where the old ones where. Now on the final spin it almost can finish but not quite. So im wondering if there's a certain alignment/adjustment for the bumper pads? Or whats my problem? Bearings seem to be good. Please help my laundry is getting ridiculous...
Here are some additional things you can check. http://www.samsung.com/us/support/troubleshooting/TSG01000997/
If the issue persists, I recommend having an authorized technician take a look. You can find a service location near you hear: http://www.samsung.com/us/support/service/location