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I’m having to same problem with my Giga Mx js9500 system I JUST WANT IT FIXED. I replace the Bluetooth chip and still not working. Will to pay for... View Post 
Samsung_Moderator
Hi there, Thanks so much for posting about this. I can certainly understand the need to get your sou... View Post |
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My sound bar does not connect to the sound system, I have tried all kinds of ways that I have searched on Google and YouTube apart from the... View Post
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. I can certainly understand the frustration of ... View Post |
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Prime Video app does not work. I have attempted to delete and re-install, but I get repeating messages like "Try again later" View Post
Samsung_Moderator
There could be a myriad of reasons as to why the app isn't working, like a network connection issue,... View Post |
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The problem I'm facing is related to the audio output of the system. When I'm watching a movie or streaming content through the Home... View Post
Samsung_Moderator
Hello and thank you for reaching out to our Samsung Community, and we definitely understand your con... View Post |
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hw-b550 streambar won't turn on email: <hidden> View Post 
Gossipfunda
If your HW-B550 Streambar won't turn on, here are a few troubleshooting steps to try: Check Power: M... View Post |
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Samsung QN55QN90B TV and HW-Q60C Soundbar don't seem to work together to produce quality sound. When connected via E-Arc, (Streaming) the... View Post 
JBTechfanatic
The reason you hear such a difference is the output sound quality changes between content. You might... View Post |
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When I turn on the home theater it says protection and it shuts off View Post
Samsung_Moderator
Thank you for getting back to us since you have done the relevant troubleshooting service would be r... View Post |
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My soundbar always disconnects whether its Bluetooth, HDMI, or AUX. It leads me to believe that the soundbar isn't working anymore. If I buy a... View Post
Gossipfunda
Usually, soundbar subwoofers are designed to work specifically with the paired soundbar. If you buy ... View Post |
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hello I was wondering if anyone knew what the model number is for the Q930B wireless speakers and if anyone has the specs for them please? ... View Post
Samsung_Moderator
Hello! I'll be more than delighted to assist you with this. I recommend checking out this link you m... View Post |
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I own a Samsung TV model UN65RU7100FXZA and a Samsung sound bar HW-J450/ZA. I have the sound bar connected to the tv optical port. I have the TV... View Post
JBTechfanatic
When you use a digital optical cable, activate the Auto Power Link feature which will automatically ... View Post |
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I have Samsung frame tv with Samsung soundbar and Bixby assistance works only when I use my tv remote when I press the mic button. Soundbar mic... View Post 
usertSI8XaGUmZ
Thanks for all the suggestions. I found a work around. I’ve added my sound-bar to SmartThings app an... View Post |
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Hello Guys, I want to use rear speaker for this product "HW-Q800C soundbar" but ı don't know what should I buy model rear... View Post |
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I have over 400 flac files that are songs. Almost all sound great except for 3 or 4 songs. The volume is low, they sound muddy and the volume is... View Post |
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soundbar HW-Q60r intermently turns off. and then back on after a few seconds. It only happens on netflix and paramont plus. that i have... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be concerning with your soundbar cutting out l... View Post |
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The thing sounds good in stereo, but I've tried playing Atmos content and all it says is TV ARC. First thing I tried was to plug my Roku Ultra... View Post
Samsung_Moderator
I can understand your frustration with setting up the Atmos with your soundbar. It can be tricky at ... View Post |
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beste ik heb een blue ray dvd speler van samsung al 3 jaar. Dit was een toestel waarbij verschillende applicatie aanwezig waren onder andere... View Post
Samsung_Moderator
Hello, There. I'm so sorry to hear about the trouble! I would recommend checking out the following l... View Post |
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I was given a Samsung HW-KM45 soundbar. I have an NVidia Shield that I have connected via HDMI to the soundbar and from soundbar, HDMI to TV's... View Post |
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Hw-q60b Purchased what was supposed to be an open box product missing a remote. Had a suspicion it was the floor model at bb because there... View Post
Samsung_Moderator
Hi! If you move forward with the steps provided by @HawaiianSavage, you'll be up and running! View Post |
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Just purchased HW-Q950T sound bar. Immediately noticed the firmware version on Samsung site is 1017.5 where my HW-Q950T is at 1016. Auto update... View Post 
firehouse911
Look at this video it may help... https://www.youtube.com/watch?v=LphWFtgWTqA View Post |
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I have a Q990C soundbar connected to an older TV through ARC. TV doesn't have eArc nor is it compatible with Atmos, DTX etc. I have streaming... View Post 
bamabob1717
I will have to test it out I guess. Samsung tells me that since the TV is not compatible with the so... View Post |
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After I reset the wireless link box and soundbar, I could not reconnect the link with the soundbar. Soundbar connects to the TV via Bluetooth and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This does sound pretty strange how it is not wanting to connect. ... View Post |
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Hoping this is on-topic, as I’ve not posted before. Any suggestions as to why my 650 soundbar and 2 x R6 360 portable speakers have stopped... View Post
Samsung_Moderator
Hey Callum! First of all, welcome to the community! When your soundbar won't turn on, you aren't abl... View Post |
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HW-K850 Sound bar keeps cycling thru showing “Hello” and all of the inputs. Have unplugged the sound bar from power but keeps cycling. View Post
Samsung_Moderator
Hello! Thank you so much for your participation in this thread. I would recommend the following: - U... View Post |
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I have a S90C Smart tv and HW-q7C sound bar. I can't hear the dialog when viewing a movie. And I can't seem to increase the "highs"... View Post
Samsung_Moderator
Hi Dave, Welcome to the community! I would like to clarify, is it strictly the dialog that you aren'... View Post |
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I'm currently experiencing an intermittent loss of connection between my HW-800T soundbar & EU75AU9000KXXU tv. Every few minutes the... View Post
Samsung_Moderator
"Thanks for reaching out. Support for US products is the focus of this forum. As your device is a no... View Post |
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Hi everyone.I would like to buy a Samsung soundbar.I have, in the same room, a Smart TV and a Samsung M5 Monitor and I've always had problems... View Post
Samsung_Moderator
Hello, Jack. Thank you so much for your inquiry. Based on the connection, it shouldn’t turn on by it... View Post |
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I added my Q990C sound bar to my smart things app and was able to use it to control the sound bar for a day or two. It worked fine on my Apple... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I also agree with @JBTechfanatic, if this does not help then I wo... View Post |
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The soundbar will only turn on when I turn my Samsung TV on. I am attempting to play music from my Galaxy cell to the soundbar but don't want... View Post
Samsung_Moderator
Hi there! Welcome to the community! I can think of two possible things here. First would be that you... View Post |
