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Original topic:

Delete and re-install apps

(Topic created: 09-04-2023 08:41 AM)
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davidhgill
Astronaut
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Home Theater

Prime Video app does not work.  I have attempted to delete and re-install, but I get repeating messages like "Try again later"

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

There could be a myriad of reasons as to why the app isn't working, like a network connection issue, the app no longer being available on your device, the app developers doing maintenance preventing its use, or could be as simple as just needing a power cycle.  You may even need an update to one of your devices. I would suggest checking out this link that will show a list of compatible devices, just to be sure yours is still compatible: https://www.primevideo.com/help?nodeId=GXMWDGNCPX2JLPFH&pop-up=1

 

If this app is the only one you are experiencing issues with, even after checking your device for an update and have unplugged it for a dew minutes, I suggest reaching out to the Prime Video app developers themselves and seeing if they can be of assistance. (They are the ones who decide which products their app goes on)

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

There could be a myriad of reasons as to why the app isn't working, like a network connection issue, the app no longer being available on your device, the app developers doing maintenance preventing its use, or could be as simple as just needing a power cycle.  You may even need an update to one of your devices. I would suggest checking out this link that will show a list of compatible devices, just to be sure yours is still compatible: https://www.primevideo.com/help?nodeId=GXMWDGNCPX2JLPFH&pop-up=1

 

If this app is the only one you are experiencing issues with, even after checking your device for an update and have unplugged it for a dew minutes, I suggest reaching out to the Prime Video app developers themselves and seeing if they can be of assistance. (They are the ones who decide which products their app goes on)