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I have a HW-Q800b soundbar connected to my QN90D via earc which has been causing me grief for the last few weeks, the center speaker (I think) does... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If you have tried resetting the soundbar from the SmartThings app... View Post |
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My Q990C subwoofer died. I am out of warranty and need a replacement. Does anyone know if anothet model number works with the Q990C soundbar? Thank... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. For the most accurate compatibility information, I r... View Post |
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Can i use subwoofer(PS-WR45BB) of Q67CB soundbar with HW Q60T soundbar? View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. For the most accurate compatibility information, I r... View Post |
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Hi I just set up my Q850D soundbar with rear speakers kit. I was wondering if I can add more rear speakers for total of 4 if so which are... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is unfortunately not possible. You can only have what's incl... View Post |
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Looking for a power block/adaptor for my speaker. View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend going to our part's website at samsungparts.com... View Post |
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This just started happening yesterday, but the speakers in my sound bar have started crackling while playing normal volume sounds. I also can't... View Post
Samsung_Moderator
Hello @userqA8CEl0KdN! Thank you for reaching out! I would recommend attempting the information in t... View Post |
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So can you use a Q990C bought from the US in a country that has 220V in outlets? According to my research, people are saying that... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. We are only able to confirm that the power cord and ... View Post |
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I have a qn65q7daafxza smart TV. When I watch programs from cable or DVR, I use my Bose whole house system for sound. When I watch with the TV... View Post 
SamsungTam
Hello! @userBXxYy8lxbX Thank you for posting about this. I'll be more than delighted to assist with ... View Post |
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Hi, I've got the soundbar SB800B and the manual says to click the Mic button on the soundbar itself to enable it. That button is damaged on... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately the remote does not have this option. As for on the... View Post |
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I just got a new S60B soundbar. I'm hoping to use it for music in my office. I have a new ASUS laptop and I use bluetooth to connect the two.... View Post
SamsungTam
Hello! @user_fjik4tg Thank you for posting about this. I noticed you tried varying the distance betw... View Post |
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Hey Q990D on latest firmware ( 1015 ) 1) Don’t have Alexa option to connect at all ( only chromecast ) 2) Can’t configure the Hub. I... View Post
Samsung_Moderator
Hi there, Thanks for posting about this. I have this link that might help with getting connected to ... View Post |
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Ok, so my QN90C updated to the 1430 update without me telling it to. That aside, I was able to update the firmware on the Q990C soundbar to the... View Post 
MattyDaddy76
Thanks guys. It seems as tho the q990c being removed from SmartThings has stopped now for the passed... View Post |
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Hi, I have a Samsung Soundbar HW B550 ZA and I’ve been trying to add it to my Smart Things app for several days now. But it’s not working. Smart... View Post
Samsung_Moderator
You may have to add the soundbar manually. Sometimes when Smart Things is scanning for nearby device... View Post |
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I've 2022 HW-Q60B Sound bar. It is stuck on connect USB error. I tried firmware upgrade and power cycle. Nothing has helped. Any solution for... View Post
Samsung_Moderator
Thank you for confirming I would recommend attempting a factory reset on the soundbar. You can do th... View Post |
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Hi everyone I bought a sound bar q930d and it works efficiently. But I read on Samsung's website that it supports Alexa... View Post 
Samsung_Moderator
Hi there, Thanks so much for asking about this. I found this helpful article with detailed informati... View Post |
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I just got the Q990C and it seems to operate correctly except when in Standard setting. In this setting, only the front Soundbar plays, the rear... View Post
SamsungTam
Hello! @MAS_VA Thank you so much for posting about this. I completely understand your concerns with ... View Post |
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I have a HW-Q800B and a PS-WB75B. The HW-Q800B manual specifically says these are compatible. I am currently sitting on a large paperweight with... View Post 
SamsungTam
Thank you for following up! I completely understand. Unfortunately, this will require service. I rec... View Post |
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I bought a Q990C soundbar on Facebook. The soundbar has the latest firmware 1004, but I would like to reinstall it. Is this possible?Second.The... View Post
SamsungTam
Hello! Thank you so much for posting about this. I completely understand your concerns. Unfortunatel... View Post |
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I've acquired a soundbar (HW-S800B) open box without a remote. And it's stuck in Shop6 mode. And so i'm super stuck. First, i read... View Post 
Members_1tLxrUa
Update: The remote I purchased from Amazon did not work. My soundbar model was listed as a supported... View Post |
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Hi, I have been using my Samsung soundbar hw-q90R for some 4 years. It's works fine, but last month the led display stopped working. Now I... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. If the soundbar is still powering on and functioning... View Post |
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I’ve just picked it up 4 days back. I was impressed first couple of days. I was playing around with settings and some music to get the proper... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, we were unable to reproduce the symptoms you descr... View Post |
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I have a Samsung 65 inch class Q60D series QLED 4K smart and I have the Samsung soundbar and subwoofer model HW-Q850D. I am using the hdmi arc... View Post
SamsungTam
Hello! @Tgolomb Thank you so much for posting about this. Unfortunately, we can't guarantee compatib... View Post |
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