QLED and The Frame TVs

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QLED non stop turning on and off

Posted by 01-05-2023 08:46 AM in QLED and The Frame TVs

Samsung QLED QE55Q9FNA all of a sudden got a line appear near the bottom, made everything fuzzy around it and then started to constantly keep... View Post

01-05-2023 09:40 AM

Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post

Mac Screen Mirroring on a Non-Smart Samsung TV

Posted by 12-29-2022 03:45 PM in QLED and The Frame TVs

I have a 10-year old non-smart Samsung TV that is connected to my wi-fi, but it does not have Bluetooth. At another distant location I have a 2022... View Post

12-30-2022 06:01 AM

@ginnyb39 "I was hoping that there might be an inexpensive plug-in that might work. " Roku devices a... View Post

How to stop items in recent autoplaying

Posted by 11-01-2022 03:55 AM in QLED and The Frame TVs

I have a 55 inch 2022 Frame Tv and whenever I turn it on. It starts to autoplay the first item in the recent list. No apps ever get put in this... View Post

12-28-2022 11:38 PM

Unfortunately, the only options for turning on The Frame are starting at the Smart Hub Home, which i... View Post

Hbo max app not listed

Posted by 12-23-2020 08:36 AM in QLED and The Frame TVs

I have a 65" Class Q60R QLED Smart 4K UHD TV (2019) MODEL NUMBER: QN65Q60RAFXZA and the... View Post

12-31-2020 10:24 AM

Thanks I found the solution by myself. The problem was the regional setting in which my TV was insta... View Post

TV Turns Off when leaving connected streamer or going to Settings

Posted by 12-24-2022 06:34 PM in QLED and The Frame TVs

Greetings, New Neo QLED QN85BD.Connected via HDMI to a Pioneer H/T receiver VSX-1022K (about 10 years old).My main TV source is an Nvidia... View Post

12-25-2022 01:44 PM

Np. View Post

Turn of the noises that the remote for the Q60B TV makes

Posted by 12-07-2022 09:48 AM in QLED and The Frame TVs

Just purchased a 60" Q60B TV. Looked everywhere in the settings for the TV but can not find how to turn off the noises the remote make each... View Post

12-07-2022 10:46 AM

Found how to turn it off under settings, all settings, sound, expert settings, sound feedback. Turne... View Post

Is this a scam?

Posted by 12-16-2022 05:21 PM in QLED and The Frame TVs

I received an urgent email today from Samsung stating that I have won a QLED tv and have 24 hours to claim it. Signed by Jessica Monroe PR... View Post

12-19-2022 11:51 AM

I have confirmed through SAMSUNG that this is most defiantly a SCAM!! Samsung will never proactively... View Post

55 Q70A - Electrical knocking sound, no Dolby via HDMI

Posted by Anonymous 12-17-2022 06:38 AM in QLED and The Frame TVs

Just bought this tv, brand new. First issue is that there is no surround sound, like Dolby, going through HDMI via ARC. My un49mu6290 Samsung is... View Post

12-19-2022 11:44 AM

Hello! Thank you for reaching out! I can see how your TV having these can be concerning. I would rec... View Post

Vertical Banding Issues on QLED TV

Posted by 12-17-2022 08:17 AM in QLED and The Frame TVs

Hello, Last August, I purchased a 75" QLED Samsung 4k Smart TV. Over the past 2-3 months, there have been more and more blatant... View Post

12-17-2022 11:41 AM

There are pixel refresher videos on YouTube that you could try but I doubt they would work. You're p... View Post

Is it possible to play 3D movies on Frame TV?

Posted by 12-16-2022 03:04 PM in QLED and The Frame TVs

Hi! I recently bought a Frame TV but i can't find the 3D function in settings. I wonder, is it possible to play 3D movies? If yes, what glasses... View Post

12-17-2022 06:58 AM

That's what i was thinking about but i wasn't sure and i coudn't find an answer on Google. Thanks fo... View Post

The Frame 42" White "bleeding" into black backgrounds

Posted by 12-14-2022 10:00 AM in QLED and The Frame TVs

I recently purchased a Samsung The Frame 42" UHD TV. On black and very dark backgrounds (credits, dark scenes, etc.) there is significant... View Post

12-14-2022 05:29 PM

I was unable to reply privately due to an authentication problem, but am conducting tests to see if ... View Post

The Frame screen bubbles

Posted by 12-14-2022 07:40 AM in QLED and The Frame TVs

Hello, I just installed my "The Frame" tv and notices small bubbles on the screen. I can't wipe them off with a micro fiber cloth.... View Post

12-14-2022 01:16 PM

Found the problem.. It was my dog casually shaking right in front of the tv throwing spit over the s... View Post

Frame TV will sleep ONLY ONCE after set time

Posted by 12-10-2022 08:09 AM in QLED and The Frame TVs

This is a 2022 50 inch model Night mode is off. I removed from Smartthings hub Motion sensitivity is set to low with 5 minute sleep time Once... View Post

12-10-2022 09:56 AM

Welp, you nailed it. Updating the firmware/software fixed this! I swear I was going to do this earli... View Post

30in wide grey bar thru the whole screen after 2 years careful use - please help!

Posted by 12-09-2022 04:21 PM in QLED and The Frame TVs

I really enjoyed my Frame 2020 65" till this week. There is a visible 30in wide vertical grey bar thru the whole screen and I assume the... View Post

12-09-2022 06:11 PM

If it's out of warranty the cost to repair or replace it will be up to you. I recommend using that m... View Post

Frame Artwork Metadata

Posted by 12-07-2022 11:41 AM in QLED and The Frame TVs

I am a new owner of The Frame 55” 2022 television. I have successfully added public domain artwork downloaded from museum websites. What I am... View Post

12-07-2022 11:55 AM

Hello! Thank you for reaching out! I can see how showing metadata can be useful. But unfortunately, ... View Post

Samsung QN32Q50RAFXZA Mounting Screw Sizes

Posted by 11-23-2022 10:39 PM in QLED and The Frame TVs

After viewing the Samsung Quick Setup Guide, it reads for the QN32Q5*A and QN32Q6*A the following: VESA 100 x 100, 19-22 (mounting length), M4... View Post

12-01-2022 07:33 AM

Hi there! Thanks so much for reaching out about this. I recommend reaching out to our parts departme... View Post

QLED and Frame's not powering on - no standby light

Posted by 11-11-2022 05:50 AM in QLED and The Frame TVs

Hello, I just installed my frame tv and it is not powering on. There is no red standby light and the one connect box is not making any... View Post

11-30-2022 10:09 AM

Hello! Thank you for reaching out! I understand the tv won't turn on and there is no standby light b... View Post

Set up of one Samsung effected the other.

Posted by 11-14-2022 11:01 AM in QLED and The Frame TVs

I have two Samsung QLED 43" 4K TV's, bought about 6 months apart. The one in the family room is set up on a Home Theater and worked just... View Post

11-14-2022 04:48 PM

Color me stupid. Batteries were dead on the amp remote. Spent many hours before I realized the AMP b... View Post

NFL Sunday Ticket App won’t load channels

Posted by 09-17-2022 06:38 AM in QLED and The Frame TVs

Samsung TV QLED Q90 updated to latest firmware. NFL Sunday Ticket app updated to latest version. I can enter login and after that it just stays... View Post

09-18-2022 11:13 AM

Open app Discover Eero secure ad blocking Opens in new window PDF Download Word Download Excel Downl... View Post

Samsung neo qled TV and XBOX

Posted by 09-01-2022 05:57 PM in QLED and The Frame TVs

I am using the Xbox app on my Samsung neo qled TV. I have paired two Xbox Elite controllers successfully to the TV. When I open the XBOX app, XBOX... View Post

09-03-2022 11:56 AM

I have solved this issue. Go here: https://apps.microsoft.com/store/detail/xbox-accessories/9NBLGGH3... View Post

QLED 85” 8K - Developing Bent Screen (faulty)

Posted by 09-06-2022 02:03 PM in QLED and The Frame TVs

2021 Samsung 85 inch 8K flagship model This is the first Samsung TV ( in fact Samsung product) I have ever had. Paid £5,000 GBP for it as I... View Post

09-08-2022 04:53 AM

Thank you so much for reaching out! This forum is for support of US products and customers. As your ... View Post

Samsung Neo QLED TV QE50QN90BATXXU No Guide Button on Remote Control?

Posted by 09-10-2022 09:30 AM in QLED and The Frame TVs

My parents have recently bought Samsung Neo QLED TV QE50QN90BATXXU and have it connected to a TV Aerial to pick up the Freeview channels but there... View Post

09-10-2022 11:51 AM

And here's a visual example as @user365170tdJ15 described succinctly... channel guide button marked ... View Post

Q60R and Atmos firmware

Posted by 11-29-2022 11:11 AM in QLED and The Frame TVs

I have been having problems with both my 2019 Q60R TV and 2021 QN95A TV using dolby atmos or 5.1 sound through HDMI ARC. The audio is great, but... View Post

11-29-2022 11:35 AM

File an error report and see what they tell you. View Post

QN90B HDMI Spec, what's the bandwidth on all 4 HDMI Ports?

Posted by 11-27-2022 08:03 PM in QLED and The Frame TVs

I can't find the full specs on the QN90B HDMI ports. What bandwidth are all 4 ports capable of?Is there a document somewhere? View Post

11-29-2022 05:58 AM

I believe they are 48gb per sec as Samsung on the qe43qn90b model says all 4 hdmi are 4k/120hz & as ... View Post

Q80BD, Fit to Screen

Posted by 11-24-2022 11:06 AM in QLED and The Frame TVs

I have a brand new QN65Q80BDF. Is it normal for almost every program, commercial and movie display a different screen size. Some are Full Screen... View Post

11-27-2022 04:46 PM

Hello! Thank you for reaching out! Yes, this will happen as TV programs will be in different resolut... View Post

QN75Q900RBFXZA 15 Meter One Connect Cable

Posted by 11-22-2022 10:51 AM in QLED and The Frame TVs

Hello All, I am looking for the 15 Meter One Connect cable for the QN75Q900RBFXZA. I cannot find one in stock anywhere. Is there an... View Post

11-22-2022 02:40 PM

Hello! Thank you for reaching out! I recommend you reach out to our part distributor, J & J Parts, a... View Post

Worst t.v

Posted by 11-10-2022 06:51 AM in QLED and The Frame TVs

Do not buy a 65in q80a. I have had two panels replaced and a board and still have a the same... View Post

11-10-2022 09:35 AM

Hello! I understand how this can be frustrating with your TV having these issues. Since you are stil... View Post

Use Apple TV Remote to Completely Turn Off 2022 Frame TV

Posted by 09-05-2022 06:07 PM in QLED and The Frame TVs

Does anyone know how to use an Apple TV remote to completely power off a 2022 Frame tv? Currently, the power button on my Apple TV remote sends the... View Post

11-09-2022 01:50 PM

My 1st gen ATV4K remote turns Off my 2017 Frame when I long-press the TV button and select Sleep. I ... View Post

SAMSUNG QE55Q60BAUXXU 55 Smart 4K Ultra HD HDR QLED TV - Unable to tune to Freesat

Posted by 11-09-2022 05:37 AM in QLED and The Frame TVs

Hi, I have recently moved into a property in Cheltenham, UK (not a new build) which doesn't have a standard TV aerial. The property has a... View Post

11-09-2022 10:28 AM

Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post

Frustrated with Warranty Return

Posted by 11-04-2022 03:55 PM in QLED and The Frame TVs

Hello - Samsung techs came out twice to repair my QN90A TV and determined it could not be fixed and initiated a warranty refund with the returns... View Post

11-06-2022 10:21 AM

Hello! Thank you for reaching out! I understand how not getting your refund can be frustrating. If y... View Post