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(I have a 2022 Frame connected to the SmartThings app.) After going through Art Mode & picking my favorites (three different times now), after... View Post 
Samsung_Moderator
I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emailed a... View Post |
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Is there any way I can disable art mode? I want to press on/off button and tv turns of (instead of long press, like it configures) View Post
Samsung_Moderator
Hello! YOu should be able to just press the power button and it should switch between modes. Here is... View Post |
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TV isn't recognizing the Switch when it's plugged into the hdmi port. tried everything i've found on the internet so far. anyone else... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with your TV not recognizing your switch. I see that... View Post |
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Hi, under Settings, there are many parameters. Some are obvious but I have not heard of quite a lot of other them. Where is the bets place to learn... View Post
Samsung_Moderator
Hello! I agree with others in the community you can look at the user manual to learn about different... View Post |
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I have a new 4K QLED smart TV and I connected it to my bluetooth speakers. I want to un-pair the speakers but no matter what I do they reconnect. I... View Post 
user3xZI2ygT2V
Well, that was an dismal failure. I disconnected the speakers, factory reset the TV waited a little ... View Post |
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I recently received my 2020 The Frame 50". I enjoy watching the VEVO channels while working. However, the TV always launches Samsung TV Plus... View Post 
userGGp4CJuPPL
This is not working. This is not the way to EXIT the app, to stop watching it. This problem is NOT s... View Post |
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I just updated the software on my QN55QN90AAFXZA and low and behold it up my Smartthings. When I press the home button and tab over to the... View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. I recommend reaching out to our SmartThings... View Post |
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I have a Radeon RX 6800 with a HDMI 2.1 cable, with the PC plugged in to the HDMI4 port on the TV. I can get HDR to work without game mode, but not... View Post
Samsung_Moderator
Hello and thank you for reaching out to our Community. I regret to advise we only support US models ... View Post |
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I have a 2022 The Frame, and the voice wake up option is not present, I have already replaced the remote but the issue remains View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. Give this link a shot for me. https://www.s... View Post |
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I am unable to get my Xbox Series X (Halo Infinite Edition) to work with the universal remote feature on my tv. I have gone through the universal... View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. Have you attempted using a remote designed ... View Post |
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Maybe 2 weeks ago, the video quality of Amazon Prime Video became very bad on my Samsung Q80B 55" Smart TV. Before that, everything was fine.... View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. I recommend reaching out to the developer r... View Post |
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have sound on all channels except local channels View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. If you have audio on most channels but have... View Post |
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I just want to use it as a monitor for my AppleTV, and as the conduit for my soundbar. I use my apps inside AppleTV - I am deeply embedded into the... View Post 
userGtKJE07VhG
THANK YOU SO MUCH! That completely solved my problem. I have spent so much time fuming about that ir... View Post |
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I bought the Qn90a for the express purpose of getting 4k 120hz HDR from my windows pc which has a 3090 in it. The only way to get this setting... View Post 
userJEThN1FzGE
I am having this same problem with my qn90a and a rtx 3080. I bought an AudioQuest Ocean 48Gbps hdmi... View Post |
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Is there a way to have multiple folders / lists for art on the frame? For example, if I upload travel pictures, I might want a "Travel"... View Post
Samsung_Moderator
I can definitely understand your concern here. Unfortunately, I do not believe there is currently a ... View Post |
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Model: SOC 1000MA All of a sudden, for no apparent reason, the display stopped turning on. I confirmed power is available and the cables are... View Post
Samsung_Moderator
Hello and thank you for reaching out regarding the One Connect Box and definitely understand your co... View Post |
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Hello, I have a picture problem where the QN95B darkens the screen too much when: Game Mode: ON (so, also @144hz and Input Signal... View Post
Samsung_Moderator
I believe this particular issue may require service. In order to be certain, I would like to gather ... View Post |
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I purchased my QN75Q900RBF 8K TV in December 2019. Now 2 1/2 years later the One Connect box is no longer working so although the TV is fine I... View Post
Samsung_Moderator
I couldn’t live without my TV. Let’s get this situated for you as soon as we can. I believe this par... View Post |
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Hi, I just bought a Samsung TV from Costco, model QN82Q6DTAFXZA..... I was watching Iron Chef on Netflix and for some reasons, it could not display... View Post 
castamig001
I'd say go back to Costco and either return it or get a replacement. It seems like a TV display issu... View Post |
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My brand-new 2021 QN900A manufactured in March of 2022 with firmware 2001.3 thinks I am in an Eastern time zone, and I am in Central so I can't... View Post
Samsung_Moderator
I can definitely understand how frustrating this may be. No one wants to have their TV telling them ... View Post |
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Hi,I have been screen mirroring from my MacBook to my Samsung QN85A for ~4 months now with no problems - but now all of a sudden any time I do... View Post
Samsung_Moderator
Since that did not help I would recommend calling us directly at 1 (800) 726-7864 and asking for our... View Post |
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Can I hook up regular cable TV to my new Samsung Q60BD? I selected "Live TV Cable" as the source but it goes to SamsungTV Plus instead of... View Post
Samsung_Moderator
Hello! I can help get you in the right direction in setting your live TV up. You can use the link be... View Post |
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I have a new QLED 6DA 55" TV for the bedroom on a wall and when it is in standby mode there is a consistent tapping sound coming from the back... View Post
Samsung_Moderator
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post |
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Our The Frame is a few years old now and has been working great up until this point. It has suddenly developed white spots on the lower left side... View Post
Samsung_Moderator
Hello! I understand how this can be frustrating with this occurring to your TV. I would recommend se... View Post |
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I own a 43q60a. The recent update 2001 was pushed without asking me if i wanted it. Somehow the automatic update option was enabled without me... View Post
Samsung_Moderator
I couldn’t live without my TV doing what it's designed to do. Let’s get this situated for you as soo... View Post |
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Hi, when I took out the 32" Frame 2022, I immediately noticed parallel lines and diagonal lines on the screen. They seem to be imprints from... View Post |
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Our 42” frame tv is hung on the wall. Just took it down to paint the wall and the wall is extremely hot - is this normal View Post
Samsung_Moderator
Watching TV for an extended period of time causes the panel to generate heat. The heat from the pane... View Post |
