I ordered a 2022 Frame TV and the included wall mount was missing screws. When I spoke with Samsung support, I was told my ticket for screws would be fulfilled in 5 - 7 Business Days. 5 Business Days later I found out my ticket has been cancelled and my new ticket is going to take 10 - 20 Business Days for these screws. Have others had similar issues with support / missing parts? I feel like just returning my incomplete mount set and getting a new mount set would be fast, especially when I am a Samsung Care Plus customer. Any thoughts?
Hi there, I can certainly understand your frustration with this. If you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, and any ticket numbers you have received, in your private message to help us assist you quicker.
I'm having trouble figuring out the screws that are needed for the back of the TV - any thoughts? I have the ones for screwing the bracket into the wall, but for the back of the TV I haven't found anything definitive.
Hi there, I can certainly understand your frustration with this. If you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, and any ticket numbers you have received, in your private message to help us assist you quicker.
