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Dryer Door inner glass shattered

(Topic created: 07-03-2021 07:55 PM)
user2oTX9XZy6G
Constellation
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Washers and Dryers

Bought a Samsung washer and dryer, had it installed on July 8 2020.  I did 3 loads of laundry over a period of 3 days. On the fourth  did a load of laundry and  went to open the dryer door,  the the inner glass just shattered. mind you I had no clothes in the dryer, just opened the door and glass went all over the place..

I am have problem with getting Costco.com to in contact with what their going to do about the situation.

Is this a common problem with  the glass shattering and innerglassinnerglassshould just return the Dryer and buy some other brand.  thanks

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userVqynCB35kK
Astronaut
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Washers and Dryers

I was surprised to find radial cracks developing in the center of my dryer door acrylic circular "glass."

Model No. DVE45R6300W/A3

Serial No. *****

Is this a manufacturing defect gone bad?  My wife and I didn't hit it with anything, and it must have either taken quite a blow or be defective.  I don't want to blame the cleaning crew.  Any thoughts on why or how this might happen?

    -C

 

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mohamed2
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Washers and Dryers
Hello
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SamsungTam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I do apologize for the inconvenience this has caused. Can you send me a private message with your full model and serial number http://bit.ly/2tCGnGK


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userFFFTVemHuI
Constellation
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Washers and Dryers

While drying clothes in a new Samsung front load dryer, the inside glass in the door shattered. I have been trying to deal online with customer service but it’s a never ending process and nothing gets solved.

if this has happened to anyone else, can you please advise if you door glass was replaced or not.

Darrell

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SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

I am very sorry to hear this. Can I have you send your full model code and serial number via private message? I will do my best to help with this situation.







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userZTH1ZmYe8X
Constellation
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Washers and Dryers
5 minutes into dryer cycle and I hear glass break 

image


image

This happen to anyone else?
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I understand how this may be a cause for concern please send me a private message with your full model and serial number so that I may look into this further. 


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userZTH1ZmYe8X
Constellation
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Washers and Dryers
I have service coming out on the 13th. This just scared the **bleep** out of me, and I'm glad I didn't get hurt. There was nothing in the dryer that would cause this to happen. I really hope my warranty covers this because I haven't even had the dryer a year!
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I understand please keep me updated on the repair! 


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userTjlUZJpb0g
Astronaut
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Washers and Dryers

38AC2E1D-3920-49CB-BF51-E0B3A76C0C87.jpeg

My set is 2 years old and is already garbage. The dryer door glass literally exploded last night and sent shards of glass embedded into my clothing that was inside the dryer. I am extremely disappointed in the quality of these appliances as I also recently had to replace the rubber door gasket on the washer also. This time it’s the dryer and I can not find a replacement door! Now I’m forced to go out and buy a whole new dryer !!! Can’t believe these only lasted 2 years and 2 months! Angry!!!

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