Original topic:

Dryer inner glass door shattered

(Topic created: 07-11-2021 04:29 AM)
user8aS2A1NtJ7
Constellation
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Washers and Dryers

My dryer is a little over 2 years old and the glass door shattered when my wife opened it this morning. It had not been used since the day before and has never had anything other then clothes in it. There is no way this should have happened. Seems like it has happened to several other people. Any recommendations on how to get this fixed? Thank You

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SamsungTam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I do apologize for the inconvenience this has caused. Can you send me a private message with your full model and serial number http://bit.ly/2tCGnGK


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userFFFTVemHuI
Constellation
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Washers and Dryers

While drying clothes in a new Samsung front load dryer, the inside glass in the door shattered. I have been trying to deal online with customer service but it’s a never ending process and nothing gets solved.

if this has happened to anyone else, can you please advise if you door glass was replaced or not.

Darrell

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SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

I am very sorry to hear this. Can I have you send your full model code and serial number via private message? I will do my best to help with this situation.







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userZTH1ZmYe8X
Constellation
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Washers and Dryers
5 minutes into dryer cycle and I hear glass break 

image


image

This happen to anyone else?
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I understand how this may be a cause for concern please send me a private message with your full model and serial number so that I may look into this further. 


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userZTH1ZmYe8X
Constellation
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Washers and Dryers
I have service coming out on the 13th. This just scared the **bleep** out of me, and I'm glad I didn't get hurt. There was nothing in the dryer that would cause this to happen. I really hope my warranty covers this because I haven't even had the dryer a year!
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SamsungCaleb
Samsung Moderator
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Washers and Dryers

I understand please keep me updated on the repair! 


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