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Dryer inner glass door shattered

(Topic created: 07-15-2021 09:02 AM)
user8aS2A1NtJ7
Constellation
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Washers and Dryers

My dryer is a little over 2 years old and the glass door shattered when my wife opened it this morning. It had not been used since the day before and has never had anything other then clothes in it. There is no way this should have happened. Seems like it has happened to several other people. Any recommendations on how to get this fixed? Thank You

20210805_100339.jpg

userSsWXJDfOTr
Constellation
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Washers and Dryers

broken dryer door glassbroken dryer door glass

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userxzvIKJNla2
Constellation
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Washers and Dryers

We purchased a Samsung gas dryer in June 2020.  I recently went to remove clothing from the dryer and cut my hand opening the door.  As I looked to see what had cut me, I saw that the door had multiple cracks across the front of the outside of the dryer!

My extended warranty does not cover the repair, so apparently, we are on the hook for it.  This is just not right.  Very disgusted with Lowes, Samsung, and A&E repair.

 

SamsungLou
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I will be happy to review your case. Please send the full model and serial numbers, or a recent ticket number, to this PM Link. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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BCarll
Constellation
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Washers and Dryers
Dryer door shattered while drying towels. Fantastic. If it's not me fighting mold constantly with the washer (even with door open when not in use), it's something else.
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BCarll
Constellation
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Yippee skippee20210728_155016_16117.jpg
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SamsungJustin
Community Manager
Community Manager
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Oh no! I'm so sorry to hear this. Can you please send us a private message with the full model and serial of the unit? We'd be happy to look into this case further. http://bit.ly/2ihPL97

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BCarll
Constellation
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Washers and Dryers
Hi Justin. I've been in contact with Samsung these past few weeks and have had problem after problem in regards to how this issue is being handled. Hopefully it actually gets resolved soon.
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SamsungLou
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I will be happy to look in to your case. Please send your ticket number, or the full model and serial numbers, to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userVqynCB35kK
Astronaut
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Washers and Dryers

I was surprised to find radial cracks developing in the center of my dryer door acrylic circular "glass."

Model No. DVE45R6300W/A3

Serial No. *****

Is this a manufacturing defect gone bad?  My wife and I didn't hit it with anything, and it must have either taken quite a blow or be defective.  I don't want to blame the cleaning crew.  Any thoughts on why or how this might happen?

    -C

 

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mohamed2
Astronaut
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Washers and Dryers
Hello
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