Original topic:

HDMI ports not working on terrace tv

(Topic created: 10-09-2021 03:13 PM)
4K, 8K and Other TVs

The HDMI ports are not working on the Terrace TV that is not even 9 months old

3 Replies
Samsung Moderator
Samsung Moderator
4K, 8K and Other TVs

I understand how this may be frustrating and want to help, have you tried the following? 


Newer TVs will automatically detect a device once it is connected via HDMI. If your TV was manufactured in 2017 or later, you should be able to skip step 2.

  1. Press the power button on the connected device.

    Verify that the connected device is actually powered on. If it doesn't turn on, then you need to contact the manufacturer of your external device.

  2. Select the correct source on your TV.

    When your device is connected to your TV, you have to set the source on the TV to the same port you connected your device to. For example, if you connected your Xbox to the port labeled HDMI 1 on the back of your TV, then you need to set your TV's source to HDMI 1

  3. Disconnect and reconnect the HDMI cable.

    Disconnect the HDMI cable from the back of the TV and the external device. Then reconnect it firmly to the external device first, then connect it to your TV.

    If it still doesn't work, try the cable in a different port. Don't forget to select the new source.

    • If it works in a different port, your external device and HDMI cable work, but there seems to be an issue with the original HDMI port and you need to schedule repair.
    • If it doesn't work, continue troubleshooting.
  4. Try a different HDMI cable.

    Use a different HDMI cable to connect your external device to the TV.

  5. Connect a different external device to see if it works.

    • If the new device works, the issue is with the original device. Contact the manufacturer of the original device for further assistance.
    • If both devices do not work, and all other steps have been completed, the TV requires service.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 


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4K, 8K and Other TVs

14 Ways to fix HDMI Cable not working on TV problem

1. Check the Input Source
2. Check the output of the connected device
3. Disconnect and Re-connect your devices
4. Try using another HDMI portTurn OFF and ON your connected devices
5. Try a different HDMI cable
6. Try connecting your TV to a different device
7. Check if you’re using the correct HDMI cable
8. Check if your HDMI cable is damaged
9. Check the resolution of your Source device
10. Using an AV receiver
11. Check for firmware updates
12. Factory Reset your TV
13. Contact technical support


4K, 8K and Other TVs

May Be this reply is helpful for all who visit this https://www.samsung.com/us/support/troubleshooting/TSG01208751/-results