Original topic:

White spots on TV

(Topic created: 04-24-2022 01:52 PM)
user6hVKrtgqkB
Constellation
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4K, 8K and Other TVs

so disappointing with Samsung and my 65 inch TV. Only 5 years old and I have white spots on my screen. After doing some research I find it is because  some of the filter lens have come un glued  causing the LED light to shine through. This is clearly due to poor workmanship. I called Samsung and they tell me sorry you are out of the warranty period.  Would you like to buy a new  Samsung TV, we got some great deals for loyal customers.  First why would I buy a new Samsung TV when you do not make a quality product. Second the price quoted was the same as at Best Buy. So no big savings. I have a Sharp TV that is 15 years old with a perfect picture. I wanted a smart TV and thought I purchased a quality TV but now I know I did not! Make it right Samsung send me a new TV that works. Richard Basila.  

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello, I understand how this can be a cause for concern with this occurring, if this is occurring on all sources and during the picture, this will require service as your TV is out of warranty you can use the link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/