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Youtube won't play age restricted videos on my Samsung tv

(Topic created: 02-15-2021 07:03 AM)
Rod183
Asteroid
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My Samsung tv won't allow me to play age-restricted videos on YouTube. It was working and it just stopped. 

1 Solution


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userdAsy2lwnfh
Constellation
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Had the same issue and found an easy fix. Used to work and then randomly stopped working. My google account was missing the birth year. Go to your Gmail app-manage your Google account-personal info. Update your birthday, save it and it will work

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9 Replies
Ekamek
Red Giant
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Account on app may have a problem unless parental controls are set. If no account, add one to unlock it.
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Rod183
Asteroid
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I checked app account and it is unrestricted. I have an account for YouTube and samsung with my age set up. I haven't had a problem till last week.
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Ekamek
Red Giant
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Ok. Account issues is what I know that will prevent age-restricted content from playing besides parental controls. Not sure if app was updated to impose the restrictions
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Rod183
Asteroid
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Parental controls are off. I'm using an account. Still not working.
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Ekamek
Red Giant
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Does it work on other devices like a phone?
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Rod183
Asteroid
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yes
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Solution
userdAsy2lwnfh
Constellation
Options
4K, 8K and Other TVs

Had the same issue and found an easy fix. Used to work and then randomly stopped working. My google account was missing the birth year. Go to your Gmail app-manage your Google account-personal info. Update your birthday, save it and it will work

Rod183
Asteroid
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That worked. Thank you
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SamsungLarry
Community Manager
Community Manager
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