Original topic:

Accessibility Shortcut will not turn off

(Topic created on: 4/7/21 4:30 AM)
userhUHZOAe0NY
Constellation
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4k, 8k and Other TVs

UN75NU7100 is my model. Accessibilty shortcuts comes up automatically. Can NOT enter into reset or any other screen. Have tried taking batteries out of remote and resetting ...does not work. Have unplugged tv for 20 min, does not work . Nothing is turning the accessibility shortcut off...what do I do now? Tv is unusable.

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3 Replies
SamsungCaleb
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

I'm sorry to hear that, can I have a picture of your screen to furthur help? 


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userhUHZOAe0NY
Constellation
Options
4k, 8k and Other TVs

20210407_134803.jpg

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Thank you for that, you should be able to scroll over to press close, the reason that this pops up is when you press and hold the mute button or press and hold the volume key with remotes without the mute button this will pop up, you can find more information about this in the link below.

https://www.samsung.com/us/support/answer/ANS00062238/


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