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Asteroid

Dark spots on Samsung Tv

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As seen as seen from below pictures there is a dark spot in the middle of the screen. I bought the Tv in 2017 Black Friday from bestbuy so it has been 18 month old. The tv cost $1600 not a cheap tv. Horrible product this is a second Samsung product that went bad, before that I had full HD Samsung that developed 3 vertical lines with green color. Last time I ever buy Samsung product. I’ve seen multiple complaints about the same issue.

 

I’m filling a consumer report complaint 

 

 

 

61C2F644-0EFE-4E24-8185-D1A938EB9B80.jpeg

 

A655B36D-A6EB-482C-A588-DB125E88BE0E.jpeg

 

F2022B54-FEB1-42EE-A44A-61051B122DD2.jpeg

 

C70DE535-5FA2-4E7F-A1A9-DE904C002F7B.jpeg

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Dark spots on Samsung Tv

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@usermP8DT0Om8i I am sorry to about this! Here are some troubleshooting steps you can try: http://www.samsung.com/us/support/troubleshooting/TSG01202526/ If you are still seeing the spots, please send a private message with the full model code and serial number so I may look into repair options: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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29 REPLIES 29
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Anonymous
Not applicable

Re: Dark spots on Samsung Tv

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I would be happy to look into this further. Can you please send a private message to a moderator with the full model and serial numbers of the television as well as if the symptom happens on all sources and the picture test? 

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Asteroid

Re: Dark spots on Samsung Tv

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I send the model and serial in private message, the issue happens on all input sources including the in built smart hub. The faded area stays there I also did diagnostic test and the issue exists even did a factory reset.

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Astronaut

Re: Dark spots on Samsung Tv

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I am having the same problem. This is garbage.  

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Astronaut

I believe they may be hot spots. Do to your screan saver...

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I believe they may be hot spots. Do to your screan saver not working properly. If I seem to be having an issue like that then I seem to cover the screan its seems to work at times.

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Asteroid

Re: I believe they may be hot spots. Do to your screan saver...

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I had week squad protection plan and they said it’s a faulty panel and they are replacing my Tv because they don’t have replacement panel.

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Constellation

Re: Dark spots on Samsung Tv

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Having the same issue now. Just purchased tv from Walmart 

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Constellation

Re: Dark spots on Samsung Tv

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I just started having this issue on my UN65KS8500 that I bought new a couple years ago. So frustrating and this is the second Samsung I've had something like this occur. Don't think they'd do anything to fix the set at this point

267C3E97-3ABA-4E9D-A49A-A8CE1A13584F.jpeg

 

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Samsung Moderator
Samsung Moderator

Re: Dark spots on Samsung Tv

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@usertfwvyxF9cE Can you send me a private message using this link here? Provide the following information.

  • Model number
  • Serial Number
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Astronaut

Re: Dark spots on Samsung Tv

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My 15 month old UN 65 has a dark spot on 1/3 of the screen. My old 55 never had an issue. 

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