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OCRFierce
Asteroid

Remote not working and red light flashing

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Hello.

Looks like I just fell into the same Remote ‘flashing red, not pairing, not available, tv turning on by itself in the middle of the night’ black hole I’ve seen posted about.  How frustrating!  I have read through the posts and tried everything, yet i cannot get any of the functions to work.  Everything has worked perfectly for over a year.  I’m so confused, please help.

I have UN65KS9500FXZA.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Remote not working and red light flashing

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Will you please send a private message with the serial number of the TV so I can look into this further? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Remote not working and red light flashing

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Are you using the original remote the unit came with?

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OCRFierce
Asteroid

Re: Remote not working and red light flashing

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Hi. Yes I am using the original remote.

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Samsung Moderator
Samsung Moderator

Re: Remote not working and red light flashing

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Have you tried replacing the batteries or trying a different remote?

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OCRFierce
Asteroid

Re: Remote not working and red light flashing

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Yes, changed batteries twice.  Just ordered new remote, but was wondering.... is the infrared light on tv supposed to stay on all the time?  I’ve never noticed it before, but do now. AND my TV just turned on by itself again. Ugh.

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Samsung Moderator
Samsung Moderator

Re: Remote not working and red light flashing

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Will you please send a private message with the serial number of the TV so I can look into this further? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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chrisjan
Astronaut

Re: Remote not working and red light flashing

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Had the same problem and found a solution in a separate forum:

Try pressing the back button + the UP button at the same time for 10-20 seconds.

This will re-pair the remote w/ the TV and fix the issue. Smiley Happy 

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OCRFierce
Asteroid

Re: Remote not working and red light flashing

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Hello.

You are lucky.  I had to replace the Tv’s Mother Board.  Good thing still had warranty.

However, this message board worked great!  A Samsung Moderator set up my appointment and took care of everything.  House call and it was fixed.

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