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Original topic:

TV thinks remote is a keyboard

(Topic created: 06-04-2021 10:52 PM)
userEDRUoZqeVW
Astronaut
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4k, 8k and Other TVs

Copied as i have the same problem and cannot find an answer

 I cannot connect my smart remote to my TV (UN50MU6300FXZA). The on/off button will power the TV, but when I press any button the TV says "Connecting to the keyboard..." and then says it failed, and asks me to press the pairing button on the keyboard.

I've pressed the back and play/pause button to pair, and I've tried taking out the batteries and holding a button for 20 seconds to discharge them. I'm also using brand new batteries. In fact, all the problems started when the original batteries died and I replaced them.

I also tried running the TV through the setup.

 

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SamsungTam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

I do apologize for the inconvenience this has caused. I recommend reaching out to our remote management department at 1-800-Samsung. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungTam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

I do apologize for the inconvenience this has caused. I recommend reaching out to our remote management department at 1-800-Samsung. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useris1fLKg2S7
Asteroid
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4k, 8k and Other TVs

This is a huge problem on expensive samsung TVs. The remote is junk, and the TV become useless because the remote is VERY unreliable.

 

I'm constantly having problem with mine

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