Original topic:

A54 unable to dial extensions when calling a number

(Topic created: a month ago)
10148 Views
tbathree
Asteroid
Options
A Series & Other Mobile

I am unable to dial extensions when calling a number. I tried all the usual--adding a comma, a star, and dialing the extension right after dialing the number--none work. What to do?

11 Replies
realaud
Honored Contributor
Options
A Series & Other Mobile
Wait for the prompt to dial the extension after the phone is answered. Many systems are programmed to not allow you to press a prompt or extension until the voice greeting is complete.
0 Likes
tbathree
Asteroid
Options
A Series & Other Mobile

That doesn't work either!

0 Likes
realaud
Honored Contributor
Options
A Series & Other Mobile
So, you are saying that after you dial a call, the dial pad stops working?
0 Likes
tbathree
Asteroid
Options
A Series & Other Mobile

I dial the number, then after this I try all the solutions above (comma, star, wait 2 seconds, dial the number with none of these) and nothing happens. If I dial the number, connect to the menu and wait until it gives me the extension I need and then try all of the above, it's the same--no connection. I called Samsung and had them test the phone remotely--it's working perfectly.

I'm stumped.

0 Likes
realaud
Honored Contributor
Options
A Series & Other Mobile
Have you tried clearing the cache partition or doing a factory reset? Are you willing to try an alternate phone dialer app, such as Phone by Google? If only long enough to determine if it's the dialer app itself?
I would try things in this order: try alternate phone dialer. If no joy, delete the cache partition, see if it improves. If not, last resort, factory reset and restore your phone backup.
0 Likes
tbathree
Asteroid
Options
A Series & Other Mobile

Tried the cache and rest--no luck there. I'll look into the other--thanks. I did a quick search--it looks like others are having the same problem with various Android phones.

0 Likes
MrXGeekX
Galaxy
Options
A Series & Other Mobile
To dial extensions on your Samsung Galaxy A54, try using these methods, which should work for entering an extension during a call:

1. Use a Comma or Semicolon for Pauses:

When saving the number with the extension in your contacts or dialing it directly, insert a comma (,) or semicolon (;) between the main number and the extension.

A comma adds a short pause, while a semicolon prompts the phone to wait until you manually tell it to dial the extension.


Example:

With a Comma: Type the number as 1234567890,123 (where 123 is the extension).

With a Semicolon: Type the number as 1234567890;123.

After dialing, the phone should either automatically enter the extension (with a comma) or prompt you to enter it (with a semicolon).



2. Manually Enter the Extension After Connection:

If adding a comma or semicolon doesnā€™t work, try waiting for the call to connect to the main line, then manually enter the extension once the automated system prompts you.



3. Enable ā€œAuto DTMFā€ if Available:

Go to Phone > Settings > Call settings, and check for an option like ā€œAuto DTMFā€ (Dual-tone multi-frequency), which can make dialing extensions more seamless.



4. Try Using the Keypad During the Call:

Once the call connects, open the keypad (the dialer) during the call and type in the extension manually. This often works when pre-entered extensions arenā€™t recognized.




If none of these methods resolve the issue, it could be a carrier or network-specific limitation rather than a phone issue. Contacting your carrierā€™s support team may also help, as they can verify if thereā€™s anything blocking DTMF tones for extensions on your account or network.

0 Likes
tbathree
Asteroid
Options
A Series & Other Mobile

As I've already stated, I've tried these methods and none work.

0 Likes
Iamchaos13
Comet
Options
A Series & Other Mobile
It's not the phone
0 Likes