Original topic:

Cannot receive Group Messages from iphones

(Topic created: yesterday)
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Becca2
Constellation
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A Series & Other Mobile

Just bought a new a35 for my daughter because her older model started not receiving group messages and it was irritating. This phone is doing the same thing, specifically with iPhone users. S

Is there a work around, or any tips? We have gone through all the suggested steps from Samsung. Have spent multiple times in chat with them to only be disconnected, and called multiple times on to be disconnected also. 

My return window is approaching. I do not want to return the phone for it was a deal and cannot afford a different one šŸ˜®ā€šŸ’Ø I thought I read somewhere last year when I had issues with my pixel 7 that the issue  lies with an update with iPhones?? 

They do not receive her messages and she does not get theirs. She will get the, "subject size 1kb" message. 

Please help. I am beyond frustrated and customer service does not seem to be able to help at all. Can't keep this phone if it does not accept group chats. 

4 Replies
meself
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Google messages or Samsung messages being used I think Google messages is the least problem one with Apple messages and if they are using rcs option on there phone
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Becca2
Constellation
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she is using the standard messaging app with three dots. I think it is Samsung though just had her switch to see if that helps

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meself
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That would be Samsung messages change over to Google messages and get set up turn on rcs chat
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meself
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Oh forgot goto playstore for updates in Samsung messages there's could be a notice at top to update which should transfer the texts all over
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