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Original topic:

Galaxy SmartTag2 - belongs to someone else

(Topic created: 3 weeks ago)
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radek_starky
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Hello,

I recently bought a smarttag2 from a second-hand e-shop. But this tag cannot be registered to my account because it was used by another person. I have complete package including QR code and invoice.

Can you please reset this smarttag2 so I can add device to my account?

Thank you in advance

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GaryB82
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Sorry, but you would need to return them to the store you purchased them from.


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GaryB82
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Sorry, but the previous user would need to remove it from their account first. I would suggest returning them and purchasing new one's


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radek_starky
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Hello GaryB82,

Is possible to sent email to original user with my email address?
I can provide QR code with smarttag2 identification.

Thank you in advance

Radek

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GaryB82
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If you know the previous owner you could ask them.


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radek_starky
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Hi GaryB82, I don't know the previous owner, unfortunately.

Of course, I understand that Samsung will not reveal the previous user's email address based on the QR code.

Can Samsung contact the previous user directly? Based on smarttag2 identification, it should be possible to send him/her my email address so we can chat about it.

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GaryB82
Epic Samsung Care Ambassador
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Sorry, but you would need to return them to the store you purchased them from.


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


realaud
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Just another instance of it doesn't pay to buy secondhand things.

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