Original topic:

How to contact Samsung Korea to find IMEI?

(Topic created: 06-14-2024 05:45 PM)
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andyrel
Constellation
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I bought a phone through ebay, and it seems that it was meant to be distributed in Korea, therefore, no other Samsung branch can find the IMEI in their system.

l've been trying my best to contact chat support from Samsung Korea, but l can only find a phone number to call. l am in the US. Navigating this is very hard using Google translate, and l can't post in the Korean Samsung community. l'm running out of options

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GaryB82
Epic Samsung Care Ambassador
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If you go to Phone settings About phone at the bottom it will display the imei


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ChaosSaber
Neutron Star
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They know the IMEI but Samsung can't find it in their US system
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Jams4Jimin
Asteroid
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*#06# type this and see if anything comes up
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userra
Sun
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They have kakao talk on their website I'm assuming it's korea it's on Samsung dot com slash sec . Scroll all the way to the bottom, it says you can chat talk using KAKAO talk method, or their Facebook, Instagram, and Twitter. Its in another language but i recognize the apps icons Does the seller perhaps know?
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realaud
Honored Contributor
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I would see about returning the phone to the seller. Region is an important piece of information for a buyer to know.
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