Personal data request, wasn't me!

[Anonymous]

Got a notification, says I made a personal request with Samsung Cloud, but I never did, lots of weird stuff goin on after that android 12 update on my A11. Here's a screen shot. Should I b worried? 

[MojoRisin179]

I was getting this until I got a new software update not 2 weeks after the new ui and android 13 update. Now my phone has been doing weird s...tuff

[Ariscott56]

Try factory resetting and if that doesn't work, flash the Android 13 firmware with Odin.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand how concerning it can be when you see messages regarding your Samsung account. I would recommend reaching out to our Samsung accounts team directly at (855) 795-0509, so they can research deeper into your account.

[MojoRisin179]

Do you have a good backup point to restore from? If so try that

[GIGGLES01]

May need to change password and put backup phone #, email security questions, etc.... just in case