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Samsung A53 USB-C to 3.5mm adapter and USB-C headphones not working

(Topic created: 12-27-2023 01:20 PM)
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micheljrc
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Hello I am not able to get a usb-c 3.5mm adapter working on my Samsung A53. I have also tried a pair of USB-C headphones with no luck. Both of these have DAC so they should work without issues. The sound just comes out of my phone's speaker. I made sure that the adapter is securely in place.. I have tested both of these devices on my daughter's Samsung A54 phone and they work fine. Also tested both on my wife's Google Pixel 6a and again no issues. Is there some kind of setting that I am not aware if or am I out of luck? Thank you 

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Samsung_Moderator
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Hi there, welcome to the Community, and thanks for reaching out. In addition, thanks for confirming that the adapter itself is not at fault, since it is working on other devices. First thing to try, since it seems to be phone-side, is clearing the cache partition on the device, using these steps:
- Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If after clearing the device cache partition the adapter still isn't working, it may be time to test if a third-party application is responsible for this behavior. You can use this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists in Safe Mode, it may be time to try a factory reset of the phone. Back up everything you wish to not lose, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/



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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi there, welcome to the Community, and thanks for reaching out. In addition, thanks for confirming that the adapter itself is not at fault, since it is working on other devices. First thing to try, since it seems to be phone-side, is clearing the cache partition on the device, using these steps:
- Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If after clearing the device cache partition the adapter still isn't working, it may be time to test if a third-party application is responsible for this behavior. You can use this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists in Safe Mode, it may be time to try a factory reset of the phone. Back up everything you wish to not lose, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/



Bear-1
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I would like to purchase a Samsung a53 5g USB-C and headphones, I'm having trouble finding them on the internet. Which is one is compatible with my Samsung a53 5g?
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