New Here? Start Here! ; Welcome to Community
Welcome to the Samsung Member’s Community!!! Our community is all about peer-to-peer support. A majority of the comments and resolutions are made by users just like you. Moderators are here to help guide you along the way. The Community is the first place to go when you have questions or want to know more about your Samsung product. Our moderators are here to help shape the best Community engagement for you, so reach out via PM and give us your feedback/concerns regarding the community. We’re here for you!
Before posting, read over the Guidelines & Terms of Service to get the best Community experience.
***Please note: This is a US-based forum, we can only support US models. If you are from or got your device in another country, please contact your local support team for assistance: https://www.samsung.com/visitcountry
Where do I post?
Our Community is broken up into different sections. We have listed these sections below. Click on any of the sections to learn more information about these areas.
Direct Samsung Assistance:
There may be specific issues or inquiries that need to be handled by Samsung directly. Our Community members and potentially Moderators, in some situations, will not be able to assist with these types of inquiries. However, Samsung does have amazing specialized teams that are on standby and willing to help at the numbers found below.
- Sales/ Preorders/Delivery/installation/Financing/Trade-in: 1.855.726.8721
- Samsung Health/Samsung Account: 1-855-795-0509
- Care Plus (aka Premium Care): 1-866-371-9501
- Samsung Pay/Wallet: 1-844-726-7297
- Remote Support/ Protection plus/ Extended Warranty or Elite services: 1-800-726-7864
- Exchange, Refund, Customer service, or repair complaints/delays: Please private message a moderator directly or call 1-800-726-7864